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Return, Refund, Cancellations

Return Policy

Return/ Refund / Cancellations

COMPANY POLICIES:

Please make your selections carefully.  We will not exchange for size, color or style.  NO EXCEPTIONS.

REFUSED & RETURN BOXES:

  • No returns will be accepted without a Return Authorization number (RA#)
     
  • If a box is returned to our company for reason such as: ‘No Money’, ‘Held 7 Days’, ‘Will Call’, ‘Not accepted in 3 attempts’, we can Re-Ship the order ONLY with a Credit Card and customer’s approval.  However, in addition to the initial freight charge, there will be additional freight charges for “Return to shipper” as well as “Re-shipment” and “handling” charges.
     
  • If you choose not to accept an order you’ve place, we will restock the merchandise and charge a Re-stocking fee of 25% of the amount of the order, PLUS all of the freight charges and fees before any new orders are accepted.

 

DAMAGES:

  • All Claims must be made by phone within 5 days from receipt of shipment.  A Return Authorization number (RA#) will be given to you. Please ship the authorization return immediately and write the RA# on the box.  Upon receipt of the authorization return, we will replace the style as originally ordered.  We will refuse a return if not received within 10 days from the date the RA# was issued.
  • Merchandise that has not been pre-approved and shipped along with the authorized items will not be credited.

 


THERE WILL BE NO CASH OR CREDIT-CARD REFUNDS, ONLY IN-HOUSE CREDIT WILL BE ISSUED.

WE DO NOT  PAY FREIGHT COSTS FOR RETURNED MERCHANDISE.

WE DO NOT PROVIDE CALL TAGS.